Frequently Asked Questions

Every BERKAM piece is hand-assembled by skilled artisans in our studio. We work in small batches using ethically sourced materials including French grosgrain ribbon, Italian acetate, Japanese silk, and recycled brass hardware.

We use French grosgrain ribbons, Italian acetate (plant-derived), Japanese kanzashi silk, French organza, and hardware cast in recycled brass. All materials are named and traceable.

Hand spot-clean only with a damp cloth. Do not machine wash, iron, or tumble dry. Store in the original box or a dry, cool place away from direct sunlight.

Yes! We ship to over 50 countries worldwide. International orders typically arrive within 7–14 business days via DHL Express.

Absolutely. Once your order ships, you'll receive a tracking number via email. You can also track your order through your account dashboard.

US Standard: 3-5 business days. US Express: 1-2 business days. International: 7-14 business days depending on destination.

We offer a 30-day return policy on all unworn items in their original packaging. Contact us at [email protected] to start a return.

Yes! Contact us and we'll arrange an exchange. If the new item is a different price, we'll charge or refund the difference.

Yes! We offer complimentary gift wrapping on all orders. Simply select the gift wrapping option at checkout, and your order will arrive beautifully wrapped with a handwritten card.

Yes, we work with select boutiques and retailers. For wholesale inquiries, please contact us at [email protected].